Testimonials
Corporate Drama Training Course
‘Great workshop, supportive atmosphere. Nicola is a superb trainer!'
Tom Short, MD, The Comedy Lab
Customer Service Skills
‘Excellent presentation, content well-tailored to group’
C. Smalley, Manager, Sodexho, HSBC
‘Very good, interactive demonstration of customer care’
L. Would, Manager, Sodexho, MBDA
'Excellent, achieving more in a few hours than I could in a month! ’
C. Skurray, Manager, Sodexho, BASF
Promoting Teamwork
‘Very interesting and stimulating. Learned much through excellent simulations'
Janine Ward, SCA, The National Probation Service, Lincolnshire.
Reception & People Management
'Thank you very much for the training you conducted for us last week, I was greatly encouraged by the response from the team’
Anne Armstrong, General Manager, National College for School Leadership
Reception Skills Training
‘This course not only achieved an overall 'excellent' quality rating also scored 'excellent' ratings for each objective. This is a reflection of the hard work and commitment of the trainer'.
Diane Baderin, Staff Development Officer, The National Probation Service, Merseyside
Enhancing Skills in First Contact with Service Users
'Well presented. Questions and answers were encouraged and addressed well’.
W. Marns, Support Officer, The National Probation Service, Staffordshire area.
Effective Interview Techniques
‘This event received an overall quality rating of excellent, as did each individual learning objective. Participants described the event as informative, interesting and enjoyable. Use of actors added value as did the training handouts which could be used for future reference. Trainers were described as first class!’
C. McCoid MIPD, Training Officer, The National Probation Service, Greater Manchester area.
Nicola, who has had featured roles in Coronation Street, Emmerdale, Brookside and The Royal says this about the innovative training. ‘Using actors is a powerful training tool that has fantastic results. If staff can see good service enacted, they can duplicate it. We empower participants to see a better way of interacting. They can then bring this revitalized knowledge to the workplace and interact with clients & customers in a much better way!’
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.