What We Do
We are a drama based training company that delivers entirely customized training so we don't have any 'off the shelf' training courses. So, after detailed consultation, we simply deliver training that is developed to your specific requirements. However to give you an idea of how we have approached training for other organizations, the following are examples of processes undertaken.
Customer Service & Communication skills
Superior staff is the essential nucleus of any successful business. In today's ultra competitive market, delivering outstanding customer service is vital for success. If your company is to achieve and maintain success, it is essential that your staff receive the right kind of training - training which will re-motivate and re-energize your workforce. Without training otherwise competent and well-qualified staff often do not realize their full potential.
Nicola Gardner Training provides proven, on-going, cost-effective training which empowers employees to achieve customer service excellence. All grades of staff that have contact with your customers or clients need specific training to make the most of precious business opportunities.
Turn complaints into more business and create an atmosphere that keeps customers and clients returning. This training is ideal for Customer service operatives, telephone sales personnel, receptionists, in fact all who deal with external and internal customers by telephone.
Participants will learn how to create excellence by exceeding customer’s expectations. Assertive communication is the confident communication style that works in business. Participants will also learn how to deal with complaints, listen actively, use assertiveness and learn strategies for handling ‘problem’ people.
Presentation Skills
As people progress in their careers, there are more opportunities to give key presentations. Client pitches, boardroom meetings, team briefings, the list is endless, however very few businesses prepare their personnel to give presentations. Staff are often left to develop important skills by themselves.
We have distilled over 25 years of high-level speaking experience into practical lessons that work for everyone. Our drama based approach focuses on each and every attribute needed to be a successful presenter. We will develop your skills in key areas to transform your present capabilities.
Our training provides an introduction to techniques essential to speaking in public. It will also include an examination of the tools required to make an interesting and engaging presentation. Participants will be able to learn to control tension, channel energy and project personality. Self-confidence will increase by learning to take account of non-verbal communication, both of self & audience, adjust communication factors that affect credibility such as voice, pitch & tone and acquire a realistic, practical system to opening & closing any presentation with impact.
Equality, Diversity & Inclusion
Nicola Gardner Training will ensure that your organization creates a culture where every manager is a role model of inclusive leadership and every employee feels like they belong. Workplace cultures strong in diversity, inclusion and belonging have been proven to be more productive environments. This is an uplifting training programme which will bring everything to life and greatly assist comprehension of EDI and respectful workplaces.
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